MONTRA LLC
Official channels
This page sets out which addresses genuinely act on behalf of the company and what fraudsters will ask you for. If an email or a call raises doubts, check it against this list.
Official domains
The company’s website and services are hosted only on these domains. If the address differs by even one character, it is not our site.
- montra.kgThe main website.
- *.montra.kgService sections and services live on subdomains of the same domain.
- @montra.kgEmails are sent only from addresses in this domain.
- portal.montra.kgThe merchant portal. Sign-in links point here and nowhere else — a “portal” on any other domain is fake.
Always read the address bar to the end: added words, hyphens, a different top-level domain or a mix of lookalike Cyrillic and Latin letters are signs of a fake. Typing the address yourself is safer than following a link from an email.
Messengers and social networks
On Telegram and WhatsApp the company writes only from its call centre number. We run no separate channels, groups or social media pages: any account approaching you on the company’s behalf from another number or under another name is not ours.
- +996 508 118 111Messengers: Telegram, WhatsApp
We never ask for
- full card details: the number, the expiry date and the CVV/CVC code on the back;
- codes from SMS or push notifications, or one-time passwords;
- passwords to personal accounts, email or banking apps;
- installing remote access software or sharing your screen;
- transferring money “for verification”, “to unblock” or “for a refund” to an individual’s card or account.
A member of our staff will not call demanding that you perform a transaction right now. Urgency is a pressure technique, not a working procedure.
Why authenticity is verified through the registry
A website can be copied wholesale in a few hours: the design, the texts, the licence numbers and the registered address. What a clone cannot do is get into the National Bank registry.
In the registry a licence is tied to a specific legal entity: its full legal name, its address and the licence number. So verification runs the other way around: the question is not “does the site show a licence number”, but “does what the site says match the regulator’s record”.
If a site names a different legal entity, a different address, or a licence number that is not in the registry, you are not dealing with MONTRA.
Whether the website address appears in the company’s registry record is to be confirmed, so for now compare the full legal name, the address and the licence numbers.
- Full legal name: MONTRA Limited Liability Company
- Registered address: Kyrgyz Republic, Bishkek, Leninsky district, Liniya 7-ya St., 9
- Payment system operator: № 2069290126
- Payment organisation: № 3071290126
Verify in the National Bank registry
How to report a fake site or message
- Information security
- security@montra.kg
- Call centre
- +996 508 118 111
- security.txt
- /.well-known/security.txt
Please include:
- the full link — copy it from the browser’s address bar;
- a screenshot or a full copy of the email;
- the sender’s phone number, email address or account name;
- the date and time of contact, and exactly what you were asked for.
There is no need to open the link again for a screenshot: copying the address or forwarding the whole email is enough.
If you have already given out card details or an SMS code, contact the bank that issued the card immediately: it is the only party that can block the transaction.
Related
Contacts · Security · Licences · Enquiries, claims and disputes